FAQ

Pine Tree & Myrtle

FAQ

When will orders be shipped?

Orders will be shipped out within 2-5 business days. You can expect to receive your order in about 3-7 business days. 

What are the payment methods?

We accept Mastercard/Visa through Stripe payments.

How much does shipping cost?

A single item purchased ships for a flat rate of $7. Any additional product is an extra $1. Free shipping on all orders over $75.

Do you offer local pick-ups?

Yes! If you are local to the San Gabriel Valley area, there is a "Customer Pickup" option at checkout that will waive the shipping. We will e-mail you to arrange a pick-up time after your order is placed. You can comment your preferred pick-up time in the notes as well. 

Returns/Exchanges

Unfortunately, due to the small-batch nature of our products, we are currently unable to process returns or exchanges. However, if anything is not up to par, please contact support at [email protected]